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Accessibility

Accessibility Statement

Last updated: May 13, 2026

Our commitment

The LGBT Family Law Service is committed to making lgbtfamilylawservice.com accessible to the widest possible audience, including people with disabilities. We believe everyone in our community should be able to reach legal help without barriers, and we work to design, build, and maintain the Site so that it can be used effectively with assistive technology and by people with a wide range of abilities.

Standards we follow

We aim to conform with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). These guidelines describe how to make web content more accessible for people with disabilities, including blindness and low vision, deafness and hearing loss, limited movement, speech disabilities, photosensitivity, and combinations of these. We also design with the spirit and substance of Title III of the Americans with Disabilities Act (ADA) in mind.

Accessibility features in use

Specific steps we have taken to make this Site accessible include:

  • Skip link. A "Skip to main content" link is the first focusable element on every page, allowing keyboard and screen-reader users to bypass the navigation.
  • Semantic structure. Pages use proper HTML5 landmarks (header, nav, main, footer) and a logical heading hierarchy so assistive technology can navigate the page efficiently.
  • Alt text. Images that convey information have descriptive alternative text. Decorative images are marked so that screen readers can skip them.
  • Color contrast. Body text, headings, and interactive controls are designed to meet or exceed WCAG 2.1 AA color-contrast requirements.
  • Keyboard accessibility. All interactive elements — links, buttons, menus, and the FAQ accordion — can be operated with a keyboard alone. The currently focused element is visually indicated with a high-contrast focus ring.
  • Native controls. The expanding FAQ list uses the native HTML details and summary elements, which work with assistive technology out of the box.
  • Resizable text. Text uses relative units, so it scales when you increase your browser's font size or zoom level without losing functionality.
  • ARIA labels. Navigation regions, the mobile menu button, the utility bar, and the phone-number link are labeled to provide context for screen readers.
  • Plain-language writing. Body copy is written in plain English, avoiding unnecessary jargon. Legal terms of art are introduced with brief explanations where space allows.
  • Reduced-motion considerations. Animations are subtle and respect the user's system "reduced motion" preference where possible.

Alternative ways to reach us

If any part of the Site is difficult for you to use, please remember that our help line is available 24 hours a day, 7 days a week, with a real person on the line. You can get the same help by phone that you would get on the Site:

If you use a TTY, telecommunications relay service (TRS), or video relay service (VRS), please contact us through your preferred provider — dial 711 in the United States to reach a relay operator who can connect you to our help line.

Known limitations

We are continually working to improve the accessibility of the Site. Some content may not yet fully conform to WCAG 2.1 Level AA. Known limitations we are actively working to address include:

  • Some third-party embeds (for example, maps or analytics) may not fully meet our accessibility standards. We choose third-party providers with accessibility in mind and update them as better options become available.
  • Older content may not always carry the same level of accessibility refinement as recently published material. We re-review and update older pages on a rolling basis.

If you encounter a specific accessibility barrier, please tell us about it so we can fix it. Our contact details are below.

Ongoing efforts

Accessibility is an ongoing effort. We:

  • Test new pages and features against WCAG 2.1 Level AA before publication;
  • Use automated accessibility checkers as part of regular site reviews;
  • Conduct periodic manual testing with keyboard navigation and screen readers (NVDA, JAWS, VoiceOver);
  • Train the people who write and maintain content on accessible-writing best practices;
  • Re-evaluate this Accessibility Statement annually and after any major redesign.

Feedback and help

We welcome your feedback on the accessibility of this Site. If you encounter an accessibility barrier, need information in an alternative format, or have a suggestion for how we can improve, please let us know:

When you contact us, please include:

  • The page where you encountered the issue (URL);
  • A brief description of what was happening;
  • The browser, operating system, and any assistive technology you were using;
  • Your contact information so we can follow up.

We aim to respond to accessibility feedback within five business days and to remedy reported barriers as quickly as practical.

Formal complaints

If we are unable to resolve your accessibility concern, you can file a complaint with the U.S. Department of Justice's Civil Rights Division — ADA Section, which enforces Title III of the Americans with Disabilities Act. Information on how to file an ADA complaint is available at ada.gov/file-a-complaint.